Online Order Totals Online cart totals are approximate. Almost all of our products are sold by exact package weight. We do our best to use accurate estimates, but occasionally your final total may be more or less than quoted during the checkout process. Rest assured that you will only pay for what you actually receive.
Online Inventory Accuracy:
We work really hard to maintain an accurate inventory so that your shopping experience is pleasant and productive. However, occasionally there may be issues that cause the available inventory to be lower than expected. If this occurs, we will try to contact you prior to the drop you select to see if you would like to make a substitution. For this reason, when you register, it's good to provide the best phone number so we can reach you with questions about your order.
Please note that inventory is not actually secured until you fully place your order. This means that if you are browsing and place items in your cart, but do not complete checkout then but plan to come back later, it is possible some items may sell out before you "get back." For your convenience, we allow editing of confirmed orders until the deadline for a particular pickup location so that you can secure the inventory you know you want, even if you are not quite finished with your order.
We strive to give accurate inventory numbers on our website so that we can fulfill orders according to request. Should any product not be in stock at the time of fulfillment you will not be charged for those items. We do not offer backorders. Any unfulfilled product must be ordered again when it comes back in stock.
We reserve the right to cancel a drop point delivery if the total amount ordered is not enough to cover our time and travel to the drop point (there is no individual minimum order). If it should happen, we will notify relevant customers prior to the drop by phone or email. Please spread the word among friends to help us increase the orders for a given drop point! You may even gather enough interest to host a drop at your own home or business! Don't forget--even if we don't yet offer a drop in your town, you can always come out and pick up at the farm!
Pickup Day Contact:
We request a phone number when you register so that we can reach you with questions about your order, and in case we have any delays or problems getting to your pickup location. We also contact this number if you are not at the pickup. Please be sure to provide a good number to reach you for these circumstances. A textable number is preferred. We promise never to abuse it!
Pickup Day No-Shows:
Please plan to make all efforts to pick up your order on time at the location you specify during checkout. You understand that if your order is not picked up, you may incur a non-refundable restocking charge of $10 or 10% of the total, whichever is greater. Typically, this will take place through cancellation of your order and refund of all but the restocking fee amount. However, if you contact us early, we may be able to hold your order for a later pickup date with payment of a transfer fee.
We understand the occasional extenuating circumstance (we're human, too!), but please be respectful of our time and effort to get your order to you. If you need to reach us on pickup day, Joy can be reached by voice or text at 250-845-4102 and Rick at 250-845-8549. Sometimes reception can be spotty while we are on the road, if you receive our voicemail please leave a message and we'll get to you as soon as we can.
We reserve the right to place an account to "inactive" status if pickup consistency becomes a problem. It's no fun to have to charge restocking fees. We want you to have a great experience with us, and we want to continue being able to offer our delivery services at no charge. It is simply true that our model of service is not a great fit for everyone, and we may choose to refuse service in order to ensure compliance to our policies.
Refunds may be handled via refund to original payment method (ie. card on file) or store credit or product exchange and will be handled on a case by case basis in consideration of the customer's wishes. Returns/requests for refund must be submitted within 30 days of purchase.
Above all, our return policy is: we want a satisfied customer who likes our products so much that they want to try more and tell their friends about us. We are a small business with a mission to nourish our customers. If you are unhappy with any aspect of your order, please contact us so we can make it right.
Our website contains some recipes and cooking tips. Please check it out or ask if you have questions about how to cook something. Our animals truly are pasture-raised, meaning they get exercise and don't just stand around in a feedlot getting fat all day, so the meat will be firmer in texture, have more developed sinew, and be leaner than corn-fed, and must be cooked with that in mind. We cannot give refunds for uninformed cooking, but we are happy to help you learn. Signing up for our email newsletter is a great way to get more information and tips about how to cook and store our products.
We try to screen every cut that passes into our store inventory to ensure high quality meats for our customers. However, we occasionally miss cuts with very large bones or excessive fat. (Note: Our hogs are heritage breeds developed for lard production and they will have fattier cuts than commercial. Embrace the fat! However, if you feel a cut is truly excessive, let us know.) Please contact us with photos if you have issues. We're not interested in leaving you with a bad experience. Talk to us if you are unhappy!
We accept cash, cheque, or credit card (processed online by Stripe).
Bad Check Policy:
We have wonderfully honest customers and have never had an unreimbursed bounced check. If your check bounces, please plan to pay the full amount plus all incurred fees.